The Rummler Perspective: BPM and Improving Organizational Results

The understanding that cross-functional processes are the mechanism for delivering value to customers is the greatest management breakthrough of the last 75 years. However, the potential of this important idea to assist executives in the effective management of their organizations remains largely untapped. Geary Rummler, co-author of the ground breaking book Improving Performance; How to Manage the White Space on the Organization Chart, and whose process work at Motorola in the early 1980’s became part of the Six Sigma methodology, wonders if the current BPM activities are more than a technological tangent to the greater need of improved organization effectiveness. Rummler will use a recent client case study to summarize what he sees as the “hits and misses” of BPM – and to present a framework that could link current BPM activity to the ultimate goal of improved organization results.

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