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	Friday, January 9

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BPMS WATCH Column

BPMS Watch: BPMN's Three Levels, Reconsidered

Read this column.

Several months ago, I got an urgent request from OMG – the organization responsible for BPMN and other BPM standards – to give a short blurb I had written a permanent URL on my website. The...

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Presentations

Case Study: What the Business Sector can Learn from Government- (For a Change!)

Featuring Nick Mandel, Quality Director, New Mexico Department of Transportation

The business model is often cited as a benchmark for how government agencies should manage and conduct their programs. But the high profile corporate scandals of recent years are not uncommon. And many business executives will readily admit the challenges of leading a private sector organization pale in comparison to the much more difficult arena of the government and the public sector. In this session, participants will take away:

• Case studies of executives who make the successful transition between business and government and what they did to make the a difference,

• Where government leads in Customer Satisfaction, Loyalty and other indicators for business success.

• What business and government alike can learn from each other to face their next major competitor - the global economy!

Click to view:

Mandel 11-8-07 332 KB

MANDEL 110807 11.8 MB

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