Case Study: Building A Service Delivery Model for Enterprise BPM
Featuring: Lisa Schwartz, Head of BPM CoE, Arpit Shah, Process Architect in the BPM CoE and Malini Muralidharan, Process Architect in the BPM CoE, Merrill Lynch
Topic: Setting up a Center of Excellence for Business Process Management
• The need for process management
• Evaluating service offerings
• Tools needed to start a CoE
• Partnering with your SOA team
• Defining a framework and best practices
o Process architecture
o Documentation standards
o Process repository
• Roadmap
• Overcoming challenges faced in building BPM
More on BPM Centers of Excellence:
For additional insight from BPMInstitute.org on establishing BPM CoEs, attend the full day workshop in San Francisco or New York this fall.
Click to view:
Schwartz 11-7-07 577 KB
SCHWARTZ 110707 10.3 MB
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