Case Study: Building A Service Delivery Model for Enterprise BPM

Topic: Setting up a Center of Excellence for Business Process Management

• The need for process management

• Evaluating service offerings

• Tools needed to start a CoE

• Partnering with your SOA team

• Defining a framework and best practices

o Process architecture

o Documentation standards

o Process repository

• Roadmap

• Overcoming challenges faced in building BPM

More on BPM Centers of Excellence:

For additional insight from BPMInstitute.org on establishing BPM CoEs, attend the full day workshop in San Francisco or New York this fall.

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