My very first BPMS Watch column, over three years ago, was titled “Without a BPMS, It’s Not Really BPM.” And to a large degree I still believe that, although today I would probably tone it down to...
The customer experience in retail stores is about to change dramatically, thanks to a new emphasis on examining business processes with an eye toward optimization. We’ll talk about the technologies and processes that retailers are using, and the new formats and services you’ll enjoy as a result.