Best Practices Keynote: Changing the Tire While Driving: How Allstate is Overhauling an Already Successful Operation in the Midst of Everyday Business

Filing an insurance claim with some insurers can be frustrating. Allstate believes it shouldn’t be this way. Already a leader in the management of claims, Allstate continues to revolutionize the industry with new ways of doing business. To illustrate this commitment to continuous improvement, the company is undertaking a challenging new project called Next Generation Claim Systems that will change people (the organization), process (the operations), information (the data), and the underlying technology to redesign the entire claims process—while still conducting everyday business.

Attendees will learn about:

• Agility with Information Technology
• Importance of Business Architecture
• Accessibility of Business Rules   
• Leveraging Service-Oriented Architecture  
• Business Process Design 
• How IT Is Changing
• Applying These Concepts to Allstate

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