As BPM begins to expand beyond isolated projects to mainstream programs at the division or enterprise level, there is a need to engage a far greater number of business people in the...
Business Process Management for Small and medium size businesses is complete and effective if it keeps customer satisfaction in mind while aligning the intended customer experience with company...
BPM Governance & Sustainability
Featuring: Andrew Spanyi, Author of "More for Less: The Power of Process Management" and "Business Process Management is a Team Sport: Play it to Win!"
Thursday July 9, 2009
The biggest challenge with starting a process improvement initiative lies in understanding existing processes and knowing where to start. The traditional approach involves significant investment in...
What is Scope?
By: Art Moore, President, Clear Systems LLC
“Scope” is an “everybody knows.” And that may be the biggest problem. Consider this example: After reviewing a presentation on a major initiative (tens to hundreds of millions of dollars), one senior...