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Face-to-Face | eLearning : On-Demand & Live Online | Custom : In-House & Private Online

 

Using Simulations to Increase Process Efficiency

Presented by Shelley Sweet, President, I-4 Process Consulting 

Course Description:

Simulation provides an inexpensive way of experimenting with a real process to see how changes in roles, steps, flow, and environment impact process efficiency, customer value, and costs. Simulation can help with

• Identifying how bottlenecks effect workflow
• Feasibility analyses
• Creating a business case for which improvements to do first
• Looking at constraints in a process
• Conducting cost-benefit analysis
• Prototyping the future state process
• Testing implementation without disrupting the real environment

This course uses a live simulation and a computerized simulation as laboratories for participants.  The live simulation enables us to see what happens in the real world – how delays, interruptions, customer inquiries, meetings, schedules, forms, and the physical environment impact processes.  Participants, much like real employees, act as observers and make recommendations for change.

The computerized simulation uses BPM software to model a process. After building a baseline scenario, we run the simulation and identify resource costs, bottlenecks, employee productivity and cycle time, and transactions completed. Then we develop different iterations of the simulation from simple to more complex to evaluate

• Overall costs
• Staffing scenarios
• Production level
• Employee productivity
• Turnaround time

We use the computer simulation to try different parameters in a very short time frame and see which provide the best results based on our improvement targets.

Course Outline:

• Using simulation to increase observation powers
• Identifying waste areas and suggesting countermeasures
• Determining Quick Wins
• Building the computer simulation model using BPM software
• Analyzing the baseline run of the computer simulation
• Identifying where to start and testing improvements
• 15 Evaluation Techniques to Streamline Resources
• Developing   different  computer simulation models
• To reduce costs
• To make processes more efficient 
• To improve customer satisfaction
• Combining hands-on and computer simulation for the best results
• Application - Getting started back at your organization

Course Objectives:

• Give participants “hands on” experience with observing and using simulation models
• Use BPM software to model and simulate business process
• Increase skills in process evaluation  through observation and computer simulation tools
• Indentify countermeasures for Quick Wins and areas for significant long term gains

Instructor Biography:
Shelley Sweet is President of I-4 Process Consultants (Ideas, Involvement, Implementation, Impact) in Palo Alto, California. She facilitates process improvement via lean, six sigma, reengineering, and continuous improvement techniques. Her track record includes over 20 complex projects in corporations redesigning processes to eliminate wastes, minimize wait and cycle time, and create customer delight. Shelley teaches in the executive education programs at the University of Pittsburgh, University of Tulsa, and Case Western. Her clients include high tech, healthcare, financial, education and government organizations.

Target Audience/Who Should Attend:

• Business analysts, requirements analysts, process analysts
• Business re-engineering, transformation officers
• Directors and managers of Application Development
• Process improvement team members
• Department heads

Unique Value of Course:

• Identify critical wastes that increase costs and cause delays
• Use computer simulation to model and test  results
• Show how observation can identify many new wastes
• Increase  worker productivity 30%
• Increase business velocity