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Course Description:
Embracing a set of methods and standard approaches are critical for accelerating
BPM adoption across an organization. This advanced course is designed to expose
the student to a broad array of methods used during different phases of a BPM
program. The course is also is meant to demystify much of the hype around using
Six Sigma and Lean while managing business processes. Throughout the course
case studies are presented to guide the student through the best use of approaches
such as iterative and water-fall, and techniques such as the use of work-out-sessions
and face-to-face interviews. The course places special emphasis on business-facing
process discovery, modeling, simulation, and deployment techniques. The goal
is to instill confidence within the student regarding where and when to best
apply any given method or tool. Since the course is focused on process management
methods the student should have a basic understanding of BPM prior to attending.
This basic understanding can be obtained by attending BPM 101.
Course Outline:
Examine why methods are valuable and relationships with frameworks and architectures
Provide an overview of the proven methods used during BPM initiatives
o Aligning strategy with process
o Approaches for process discovery and modeling
o Business policy and rules harvesting
o Re-engineering processes
o Continuous process improvement
o Deploying BPMS solutions
o Instituting culture change
o Establishing decision making criteria
Discuss the differences between business / technology-driven BPM approaches
Learn why iterative methods to process discovery, design, and improvement
are popular for BPM
Understand when a water-fall approach is the most appropriate for a BPM
project
Know when to leverage work-out-sessions and face-to-face interviews to determine
process
Establish how methodologies are maintained and governed
Course Objectives:
Deliver a comprehensive overview of how process methods are being used in
industry today
Build confidence with selecting the best method for dealing with various
process management challenges
Provide case studies that depict best practices and identify pitfalls
Enable students to build a tool box of methods to address approaches to
their own unique situation
Learn techniques for how to govern the use of methods across an organization
Instructor Biography:
Michael Melenovsky is an Editorial Board Member of BPMInstitute.org and a Senior
BPM Consultant. Most recently he was Vice President of Satyam’s Consulting
and Enterprise Solutions Group with focus on business process management and
business transformation. In this senior leadership role, he worked closely with
major clients to assure successful adoption of process-management practices
and enabling technologies. Prior to joining Satyam, Mr. Melenovsky served as
Director of Business Process Management at Gartner where he engaged with Global
1000 companies assisting them with best practices and organizational readiness.
As a proven leader and visionary, Michael held several senior leadership positions
throughout his career. As a Senior Vice President at IDC he led the firm’s
worldwide services and vertical markets groups. At Rockwell International he
led the start-up of customer services operations for the industrial automation
group and served on corporate strategic planning.
Target Audience/Who Should Attend:
Business/Process Analysts chartered with developing standard approaches
to process management
Business and technical leaders seeking to learn more effective ways to
manage process
Technical developers seeking to better understand how business’ are
approaching process solutions
Business Architects that want to understand basic process management principles
Unique Value of Course:
Drive greater efficiency across an organization as process management becomes
more pervasive
Demystify the rumors that BPM is a method of its own and runs counter to
other proven approaches
Allow organizations to craft their own procedures for process discovery,
modeling, and on-going management