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Process Modeling, Analysis and Design

Presented by Tom Dwyer, VP Research, BrainStorm Group and Editorial Director, BPMInstitute.org or faculty

Course Schedule

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April 6

Chicago

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June 29

San Francisco

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Sept 14

DC

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Nov 2

New York

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Dates available:

January 25-26

May 10-11

July 26-27

Nov. 22-23

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508-475-0475, x15.

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Private Live Online
(10 or more)

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Course Description:

Modeling, analysis and design skills are essential to BPM success. In this course you will acquire a solid understanding of practical techniques for modeling, analysis and design.

The section of this lesson on modeling provides insight on how to depict business processes via maps and models in order to prepare for the analysis and improvement of business process performance. You will learn the significance of creating the right context for process modeling and the definition of clear boundaries.

The section on analysis examines various perspectives for analysis, including a focus on time, quality, and cost. You will learn the importance of concisely capturing process issues, methods of prioritization, and the value of impact analysis.

The section on design examines the properties of a good process, and outlines essential design principles. You will learn the key components of a solid process design, the pitfalls to avoid and the key elements in making the transition to implementation.

Course Outline:

• Modeling
  • Key principles of Modeling
  • Process maps and types of information captured in a mode
  • Data gathering technique
  • Using simulation
  • Modeling pitfalls and how to avoid them
    
• Analysis
  • Prerequisite
  • Key step
  • How to identify a broken proces
  • Selecting a process for redesign
  • Analysis pitfalls and how to avoid them
    
• Design
• Prerequisites
• Key steps
• Process team formation
• Guidelines
• Benchmarking
• Design principles
• Transition to implementation
• Tools
• Design pitfalls and how to avoid them

Course Objectives

• Understand how to model business processes at various levels of detail
• Be able to rapidly and effectively analyze the “as-is” process
• Understand how to present the results of process analysis in a compelling way
• Be able to develop effective process designs
• Understand the importance of technology, training and policies in enabling process designs
• Be able to apply critical success factors in process analysis and design
• Appreciate the key elements in making the transition to implementation

Instructor Biography:

Tom Dwyer
Tom Dwyer is the VP of Research for BrainStorm Group, the Editorial Director of BPMInstitute.org, an Editorial Board Member for SOAInstitute.org and a co-chair of BrainStorm Group's SOAI conference series. He writes, presents and consults on topics that include Service-Oriented Architecture, Business-to-Business, Enterprise Application Integration, and Business Process Management. Mr. Dwyer has conducted primary research and published extensive reports on the Application Software Infrastructure markets.

Before becoming an industry analyst, Mr. Dwyer spent 28 years in the computer industry in various engineering, marketing, professional services, and sales functions. He was a co-founder and general manager of a new software venture at Xerox, which became a wholly owned subsidiary. Mr. Dwyer has held senior management positions in marketing and engineering at Wang Laboratories and Prime Computer and has developed and launched more than 15 software products.