Overview

Courses

Options

Learning Paths

Locations

Rates

Offers

Face-to-Face | eLearning : On-Demand & Live Online | Custom : In-House & Private Online

 

Advanced Facilitation Skills for Process Improvement Projects

Presented by Tammy Adams, Managing Partner, Chaosity LLC

Course Description: 
People are key to process improvement. Not only are they the holders of knowledge about how processes work, where they fail, and how they could be made better; they are also the determining factor in whether the resulting changes are adopted or rejected. For these reasons, learning facilitation skills to better elicit information, guide group discussion, and lead process improvement work sessions are crucial. Good facilitation helps the team to draw on its' knowledge, wisdom, and experience to build better quality solutions.

Whether you are running a large-scale cross-organizational improvement effort, implementing a green belt project, or incrementally improving how your department works, you’ll benefit from this 1-day workshop led by Certified Professional Facilitator Tammy Adams.  She will provide specific techniques and associated "Do's and Don'ts" for both face-to-face and virtual meetings that you'll be able to immediately apply to significantly improve your projects.

Course Outline:

• How do I help the core team scope the process improvement project?
• What questions do I need to ask the sponsor and core team to make sure we’re ready for kick-off?
• When and how do I map the as-is and to-be processes?
• How can I lead the team in envisioning the future? What do I do if they are stuck in how things work today?
• How do I get consensus from stakeholders on process change?
• How do I help the team prioritize improvements?

Course Objectives:
You will learn specific facilitation techniques to help your team clarify the project, scope the processes, create process models and reach consensus on improvements.

Instructor Biography:
Tammy Adams is the Managing Partner of Chaosity LLC specializing in business process analysis and project facilitation.  Ms. Adams has extensive experience in facilitating large-scale cross-functional workshops to build quality project deliverables.  Using collaborative techniques, she elicits, captures and translates the teams shared knowledge about processes, products and services into tangible improvement.  Ms. Adams is a Certified Professional Facilitator, Certified Quality Manager and co-author of the books “Facilitating the Project Lifecycle” and “The Project Meeting Facilitator”.  She can be reached at tadams@chaosity.com.

Prerequisites:

• Basic meeting management skills
• Experience with standard facilitation techniques to handling group dynamics

Target Audience/Who Should Attend:
This course is designed for anyone leading an improvement initiative or project.  Whether you’re a project manager, six sigma belt, team leader, or department manager, you’ll benefit from learning how to work with your team to improve business processes.

Unique Value of Course:

• Taught by a Certified Professional Facilitator with real-world knowledge and experience stemming from over 15+ years facilitating process improvement work sessions.  So what you’ll be learning is not merely theory, but lessons you’ll be able to immediately apply to your projects.
• Those charged with improving processes may understand the business, but may lack the skills needed to collaboratively investigate process performance and recommend improvements.  This course will provide the first building block on the path to better collaboration through skilled facilitation.
• Process improvement requires skills to lead others in collaboratively building models which is different than creating them yourself.  This course will give you a new perspective on techniques you may already know.