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Using BPM Discipline with Six Sigma & Lean Methodologies

Presented by Marvin Wurtzel, President, Marvin M. Wurtzel  & Associates, Inc. 

Course Description:
To provide students the ability to create a Customer focused – Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) approach, to a strategic framework that will set the foundation for growth, accountability, and performance management.

We teach you apply Business Process Management to build the framework that creates strategic alignment. We help you to identify metrics for the business processes that are aligned with business goals. Then your organization can identify performance gaps that have a major impact on the customer experience and on achieving desired business results. Six Sigma methodology can then be applied to prioritize the critical projects and close the gaps.

Business Process Management includes a set of tools to document, measure, assess/monitor, and control processes. It establishes ongoing accountability for managing entire cross-functional processes to satisfy customer Critical to Quality (CTQ's) and process goals, and explicitly ties the results of the Key Process Indicators (Y's) to the strategy of the organization.

Applying Business Process Management as the methodology that links improvement and process design efforts directly to the management system and to organizational strategy. This allows organizations to complete a difficult transformation to one in which the entire organization is continuously focused on ensuring the customers' needs for effective process performance and the business' need for efficiency and profitability. By structuring the entire improvement initiative according to business processes there would be fewer overlapping initiatives and more cross-departmental collaboration. Because this would create a big picture view, leadership could decide, based on the size of the performance gap to deploy the Six Sigma methodology and its rigor for the application of measurements, statistical analysis and the disciplined approach to resolving the problems.

Then your organization can use Six Sigma to quantify the critical-to-quality issues within your company. Participants will be introduced to the basic tools for understanding, measuring, and managing variation using the DMAIC process. Learn how to apply problem-solving and statistical tools to achieve success. Learn how to integrate principles, statistics, and engineering to achieve process improvements throughout the enterprise.

Six Sigma provides a set of tools to make and sustain dramatic improvements to business processes. When Business Process Management and Six Sigma are used together they provide the basis for improved performance and growth, as well as a truly Customer Focus Enterprise.

Course Outline:

• Overview BPM
• Building strategy
• Organizational capability
• Focus
• Alignment
• Discipline
• Building the business model
• Overview Six Sigma and Lean
• Brief History
• Basic concepts
• Tools
• Improvement Methodology
• Combining BPM and Six Sigma
• Enabling execution
• Breaking the traditional mindset
• Examples of combining the tools of BPM and Six Sigma          
• Process simulation using statistical techniques
• Case study of the applied techniques

Course Objectives:

• Implement Business Process management to create strategic alignment
• Identify critical success factors
• Identify key business objectives, strategies and goals
• Identify success metrics
• Identify key business processes
• Create a process management system
• Identify performance gaps
• Implement Six Sigma to close the performance gaps
• Prioritize projects based upon performance gaps
• Generate business results

Instructor Biography:
Marvin Wurtzel is the Principal Consultant of Marvin M. Wurtzel & Associates, Inc., a consulting and training firm that specializes in quality, process and productivity improvement. Marvin has extensive management experience at leading companies in financial services, information technology, electronic manufacturing, telecom, health care, pharmaceuticals and consumer products.  He has implemented Six Sigma and Process Management strategies resulting in, cost reduction, as well as, customer satisfaction, productivity, quality and cycle time improvements. He is a Fellow of the American Society for Quality, a three time Malcolm Baldrige National Quality Award (MBNQA) Examiner and a Master Black Belt. He can be reached at marvin@wurtzelassociates.com or 508 574-2175.

Prerequisites:
Basic knowledge of BPM or Six Sigma

Target Audience/Who Should Attend:

• Professionals interested in BPM and Six Sigma & Lean. 
• Master Black Belts who want to rejuvenate their Six Sigma initiative.
• Six sigma practitioners that want to understand why their initiative is not living up to expectations.

Unique Value of Course:

• Solve the ongoing battle between BPM and Six Sigma organizations
• Apply the synergy of BPM and Six Sigma & Lean to create significant improvement to your business
• Accelerate returns on Six Sigma
• Energizing ongoing Six Sigma initiatives
• Select improvement projects based upon performance gaps
• Provide impact on delivering customer value and generating business results.