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Nimble Banking
About the BrainStorm DC Workshops:
The federal government represents and shares characteristics with every commercial industry such as Banking, Insurance and Retail. It is involved in home mortgage lending, investment banking, life insurance underwriting, and property and casualty insurance. It shares many common operations and requirements with the Retail industry such as logistics management, supply chain optimization, warehousing, and transportation and distribution. Our Banking, Insurance and Retail Process Innovation Workshops explore strategic business initiatives in which the government acts as a regulator, a provider of services and a consumer of services in each of these industry value chains. Workshop Description: Keeping customers, attracting new customers, rapidly delivering new products, providing consistent service through multiple channels (branch office, internet, ATM, telephone) and meeting regulatory requirements is a daunting pursuit of retail bankers. This demanding proposition requires the continual development of a portfolio differentiated financial services, which requires a significant investment in transforming IT. Since business process management (BPM), business rules management (BRM) and service-oriented architecture (SOA) all support the practice of improving the efficiency and effectiveness of any organization by automating and optimizing the organization's business processes, they are key technology components of initiatives to produce a more nimble bank. This session will explore the use of BPM, BRM and SOA to support nimble banking initiatives such as: Modernizing the Call Center Agent Desktop, Multi-channel banking, Know Your Customer, Self-service banking and Streamlining back-office processing. Mike Rosen's Bio:
Additional Opportunities September 10-13 in Washington D.C.These Workshops are held at BrainStorm DC, which also offers our industry leading Certificate of Training Programs and Conferences over September 10-13:
Members - simply login for details on Exclusive Member Rates*. If you are not yet a member, join today to be eligible. No thanks, please take me straight to registration. * Deadlines and restrictions apply. We reserve the right to make final determination of eligibility. |
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