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| Presenter: |
Mike Rosen, Editorial Director, SOAInstitute.org |
| Date: |
June 24, 2008 |
| Time: |
9 am-12 noon |
| Where: |
BrainStorm DC, The Hyatt Regency Reston, VA |
| Hosted by: |
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Workshop Description:
Keeping customers, attracting new customers, rapidly delivering
new products, providing consistent service through multiple channels
(branch office, internet, ATM, telephone) and meeting regulatory
requirements is a daunting pursuit of retail bankers. This
demanding proposition requires the continual development of a portfolio
differentiated financial services, which requires a significant
investment in transforming IT. Since business process management
(BPM), business rules management (BRM) and service-oriented architecture
(SOA) all support the practice of improving the efficiency and
effectiveness of any organization by automating and optimizing
the organization's business processes, they are key technology
components of initiatives to produce a more nimble bank. This
session will explore the use of BPM, BRM and SOA to support nimble
banking initiatives such as: Modernizing the Call Center Agent
Desktop, Multi-channel banking, Know Your Customer, Self-service
banking and Streamlining back-office processing.
Mike Rosen's Bio:
 Mike
Rosen is an independent consultant providing advice and assistance
on the design and implementation of SOA, business, application and
enterprise architecture. Mr. Rosen is also Director of Enterprise
Architecture for the Cutter Consortium, Co-chair of the Brainstorm
SOA Conference Series and Editorial Director of SOA Institute. He
has years of experience in the architecture and design of applications
for global corporations and 20+ years of product development experience
for distributed technologies.
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