As BPM begins to expand beyond isolated projects to mainstream programs at the division or enterprise level, there is a need to engage a far greater number of business people in the...
As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary. This workshop builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding of the emerging roles of process owner, process council, and the process office.
Define the function of process governance in your organization
Differentiate the various roles involved with supporting and making decisions
Develop several approaches for overcoming resistance to change
