Home › Events › BrainStorm San Francisco › Process Measurement and Metrics - BrainStorm San Francisco 2012

Process Measurement and Metrics - BrainStorm San Francisco 2012

BrainStorm San Francisco

June 25th thru 28th, 2012 at the Hyatt Regency San Francisco Airport

Only the agile survive

In today's constantly-changing business environment, only the most agile enterprises stand a chance. At BrainStorm San Francisco, you’ll receive intensive training and workshops covering the real-world skills needed to successfully implement continuous process improvement in any organization.

If you are looking for more than just incremental improvements in your business, join us in San Francisco for an unbiased source of education and insight from the leading experts in the field - and begin building your agile enterprise today.

More than "Just Another" Conference

What started as a series of conferences has evolved into something more. Educational events designed to give attendees the skills they need to improve their organization’s operational efficiency and advance their own careers, regardless of their current position – from business analyst to CEO.

At BrainStorm San Francisco, we offer a blend of both product-agnostic training and product-specific workshops.

  • Full-Day Immersion Training - Disciplines and Methodologies
    Immerse yourself in the foundations of real-world process improvement. Learn to apply the underlying concepts and principles of proven disciplines and methodologies from the leading experts in the field.

    View training courses »
  • Half-Day Innovation Workshops - Tools and Techniques
    Learn how to evaluate and incorporate the latest state-of-the-art tools and techniques into your specific environment.

    View workshops »
« view all BrainStorm San Francisco training items

Process Measurement and Metrics - BrainStorm San Francisco 2012

06/27/2012 - 09:00 From 9AM to 5PM

Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at both the organizational level and the business process level. You will learn how to apply process measurement to both the analysis and design of business processes, and what are the critical success factors and the pitfalls to avoid. Participants will practice key process measurement skills on case studies and apply these to their own organization through connections exercises.

Course Outline:

  • Process Measurement Overview
    o What is process measurement?
    o Why measure business processes?
    o Various approaches to measurement
    • Organization view
    • End-to-end process view
    • Incremental improvement view
    • Compliance view
    • Benefits and drawbacks of approaches
  • Basic principles
    o PDCA Foundation
    o Decomposing business processes
    o Key indicators: Time, Quality, Cost, Productivity
    o SMART goals
    o Data gathering methods
    o Pitfalls and how to avoid them
  • Process measurement at the organization level
    o When you have a scorecard
    o When you do not have a scorecard
  • Process measurement at the process level
    o Decomposing business processes
    o The key questions: Why, What, Where, When and Who
  • Summary

Unique Value of Course:

The student will apply the concepts learned through a series of case study exercises
that provide awareness of the common problems encountered when developing meaningful,
customer-focused metrics.

Objectives:

  • Understand how to measure business processes at various levels of detail
  • Be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement
  • Understand how to present the results of process measurement in a compelling way
  • Using process metrics to develop effective process designs
  • Understand the pitfalls to avoid in process measurement

Who Should Attend:

  • BPM practitioners
  • Business Analysts
  • IT Managers
  • Business Managers

Prerequisites:

BPM 101
Process Modeling, Analysis and Design: As Is, To Be

About our Innovation Workshop series

Half-Day Innovation Workshops allow practitioners the opportunity to experience leading-edge advancements in process improvement technologies and techniques in an educational setting.

Our curriculum is designed to be a highly interactive, hands-on learning experience covering a range of topics to help you best evaluate and incorporate state-of-the-art tools and techniques into your specific business environment.

Half-Day Innovation Workshops feature:

  • Hands-on exercises
  • Software Tool demos
  • Best practices
  • Panels
  • Audience participation
  • Customer case studies

This event will feature the following Half-Day Innovation Workshops:

Tuesday, June 26, 2012

Achieve Success With BPM

How To Break Through The Barriers To BPM Companies worldwide have for generations sought to better manage their key business processes to improve efficiency, insight into their impact, and to achieve greater business flexibility.  The introduction...
From 9AM to 12PM

Applying BPM to Transform your Business

BPM can deliver levels of transparency, productivity and accountability across your business. To achieve this, you must start with understanding the actionable, practical and proven steps for process improvement success. Join us as we discuss...
From 2PM to 5PM

Executive Luncheon: Reflections From 2011, Outlook for 2012

expand for more info

Featuring: Gregg V. Rock, President & Founder, BrainStorm Group, Inc.

Learn about all the resources available to BPMInstitute.org, BAInstitute.org and SOAInstitute.org Members at this informational luncheon.


 
From 12PM to 1PM

Wednesday, June 27, 2012

Managing Processes and Decisions for Better Business Outcomes

Process improvement is about achieving better business outcomes. Technology is providing powerful capabilities that organizations are using now to quickly and continuously improve customer-facing and back-end operations. The challenge, of course, is that...
From 9AM to 12PM

Birds-of-a-Feather Luncheon: Topical Peer To Peer Discussions

The Birds-of-a-Feather luncheon enables you to sit at a theme-based table to participate in a discussion with your peers on a topic of interest. Share similar concerns and issues and learn what others are doing.
expand for more info
From 12PM to 1PM

Using Business Decision Management to Revolutionize Business Requirements and Processes

The Decision Model is a new Business Logic Framework that impacts not just technology trends but also business management practices. It brings to the world of business rules a well-defined structure based on the inherent nature of logic, extended with...
From 2PM to 5PM

Thursday, June 28, 2012

Capability Mapping

Leveraging a Foundational Business Discipline Capability mapping is commonly recognized as a business-oriented foundation for communication and collaboration, issue analysis and resolution, and prioritization and roadmap creation. Capability mapping...
From 9AM to 12PM

Process Measurement and Metrics - BrainStorm San Francisco 2012 Venue

Javascript is required to view this map.

Process Measurement and Metrics - BrainStorm San Francisco 2012 Venue

BrainStorm San Francisco Rates

Shopping cart

View your shopping cart.

Pursuing Certificate of Training?

BPM Certificate of TrainingThis course is a part of a Learning Path, a collection of suggested courses for the Certificate of Training program.


View your options for savings »
Understand our Learning Paths »

Learning Paths

Need help choosing the right courses?

eLearning Training

Review our recommend Learning Paths »

Course Availability

This course is available via the following methods:

Events

BrainStorm San Francisco - 06/27/2012 - 09:00
BrainStorm DC - 09/19/2012 - 09:00
BrainStorm New York - 11/07/2012 - 09:00

Live Online

June 11 & 12 - 1 to 5 PM ET (each day)
October 15 & 16 - 1 to 5 PM ET (each day)

On Demand

Available 24/7

Custom

Available In-house or Live

Rates

Public Rates

Buy before Your Rate You Save
Apr. 13 $795.00 $200.00
Jun. 1 $895.00 $100.00
Jun. 25 $995.00 $0.00

Ways to save!

  1. Upgrade to Pro to save 15%
  2. Join the Corporate Sponsor program to save 25%
  3. Pre-purchase the Certificate of Training & save $2,000+

Login to see your offers or learn more »

Preview This Course

See video

TIP: Click the full screen icon in lower right to watch course preview.

Instructors

Tom Dwyer
VP, Research, BrainStorm Group & Editorial Director, BPMInstitute.org
BPMInstitute.org