Process Measurement and Metrics - BrainStorm DC - September 24, 2014 - 09:00

BrainStorm DC

Process Measurement and Metrics

Wednesday, September 24, 2014 from 9AM to 5PM
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Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at both the organizational level and the business process level. You will learn how to apply process measurement to both the analysis and design of business processes, and what are the critical success factors and the pitfalls to avoid. Participants will practice key process measurement skills on case studies and apply these to their own organization through connections exercises.

Course Outline:

  • BPM and Process Measurement
  • Process Measurement Overview
    • What is process measurement?
    • Various measurement approaches (organization, process, compliance)
    • Benefits and drawbacks of approaches
  • Basic principles
    • PDCA Foundation
    • Vertical and Horizontal
    • Key process-oriented performance indicators
    • Establishing measurement goals
  • Organizational level approach to Measurement
  • Process level approach to Measurement
  • Process measurement discipline

Unique Value of Course:

The student will apply the concepts learned through a series of case study exercises
that provide awareness of the common problems encountered when developing meaningful,
customer-focused metrics.

Objectives:

  • Understand how to measure business processes at various levels of detail
  • Be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement
  • Understand how to present the results of process measurement in a compelling way
  • Using process metrics to develop effective process designs
  • Understand the pitfalls to avoid in process measurement

Who Should Attend:

  • BPM practitioners
  • Business Analysts
  • Process improvement team members
  • Managers and supervisors

Recommended Prior Courses:

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Course Availability

This course is available via the following methods:

Events

BrainStorm New York - 11/05/2014 - 09:00

On Demand

Custom

Available In-House or Private Live Online

Preview This Course

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Instructors

VP, Research, BrainStorm Group & Editorial Director, BPMInstitute.org