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Process Measurement and Metrics - BrainStorm Chicago 2012

BrainStorm Chicago

May 7th thru 10th, 2012 at the JW Marriott Chicago

Only the agile survive

In today's constantly-changing business environment, only the most agile enterprises stand a chance. At BrainStorm Chicago, you’ll receive intensive training and workshops covering the real-world skills needed to successfully implement continuous process improvement in any organization.

If you are looking for more than just incremental improvements in your business, join us in Chicago for an unbiased source of education and insight from the leading experts in the field - and begin building your agile enterprise today.

More than "Just Another" Conference

What started as a series of conferences has evolved into something more. Educational events designed to give attendees the skills they need to improve their organization’s operational efficiency and advance their own careers, regardless of their current position – from business analyst to CEO.

At BrainStorm Chicago, we offer a blend of both product-agnostic training and product-specific workshops.

  • Full-Day Immersion Training - Disciplines and Methodologies
    Immerse yourself in the foundations of real-world process improvement. Learn to apply the underlying concepts and principles of proven disciplines and methodologies from the leading experts in the field.

    View training courses »
  • Half-Day Innovation Workshops - Tools and Techniques
    Learn how to evaluate and incorporate the latest state-of-the-art tools and techniques into your specific environment.

    View workshops »
« view all BrainStorm Chicago training items

Process Measurement and Metrics - BrainStorm Chicago 2012

05/09/2012 - 09:00 From 9AM to 5PM
Registration Closed

Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at both the organizational level and the business process level. You will learn how to apply process measurement to both the analysis and design of business processes, and what are the critical success factors and the pitfalls to avoid. Participants will practice key process measurement skills on case studies and apply these to their own organization through connections exercises.

Course Outline:

  • Process Measurement Overview
    o What is process measurement?
    o Why measure business processes?
    o Various approaches to measurement
    • Organization view
    • End-to-end process view
    • Incremental improvement view
    • Compliance view
    • Benefits and drawbacks of approaches
  • Basic principles
    o PDCA Foundation
    o Decomposing business processes
    o Key indicators: Time, Quality, Cost, Productivity
    o SMART goals
    o Data gathering methods
    o Pitfalls and how to avoid them
  • Process measurement at the organization level
    o When you have a scorecard
    o When you do not have a scorecard
  • Process measurement at the process level
    o Decomposing business processes
    o The key questions: Why, What, Where, When and Who
  • Summary

Unique Value of Course:

The student will apply the concepts learned through a series of case study exercises
that provide awareness of the common problems encountered when developing meaningful,
customer-focused metrics.

Objectives:

  • Understand how to measure business processes at various levels of detail
  • Be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement
  • Understand how to present the results of process measurement in a compelling way
  • Using process metrics to develop effective process designs
  • Understand the pitfalls to avoid in process measurement

Who Should Attend:

  • BPM practitioners
  • Business Analysts
  • IT Managers
  • Business Managers

Prerequisites:

BPM 101
Process Modeling, Analysis and Design: As Is, To Be

About our Innovation Workshop series

Half-Day Innovation Workshops allow practitioners the opportunity to experience leading-edge advancements in process improvement technologies and techniques in an educational setting.

Our curriculum is designed to be a highly interactive, hands-on learning experience covering a range of topics to help you best evaluate and incorporate state-of-the-art tools and techniques into your specific business environment.

Half-Day Innovation Workshops feature:

  • Hands-on exercises
  • Software Tool demos
  • Best practices
  • Panels
  • Audience participation
  • Customer case studies

This event will feature the following Half-Day Innovation Workshops:

Tuesday, May 08, 2012

Achieve Success With BPM: How To Break Through The Barriers To BPM

Companies worldwide have for generations sought to better manage their key business processes to improve efficiency, insight into their impact, and to achieve greater business flexibility.  The introduction of new technology consistently provides...
From 9AM to 12PM
Registration Closed

Executive Luncheon: Reflections From 2011, Outlook for 2012

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Featuring: Gregg V. Rock, President & Founder, BrainStorm Group, Inc.

Learn about all the resources available to BPMInstitute.org, BAInstitute.org and SOAInstitute.org Members at this informational luncheon.

From 12PM to 1PM
Registration Closed

Applying BPM to Transform your Business

BPM can deliver levels of transparency, productivity and accountability across your business. To achieve this, you must start with understanding the actionable, practical and proven steps for process improvement success. Join us as we discuss important...
From 2PM to 5PM
Registration Closed

PME Dinner: Professional Member Exchange Dinner

Professional Members are invited to be a VIP guest at our exclusive, practitioner dinner party and networking event.
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Good food. Great wine. Better networking.
Professional Members are invited to be a VIP guest at our exclusive, practitioner dinner party and networking event.
BrainStorm CHICAGO
Executive Dinner Party & Networking Event
BrainStorm New York Executive Dinner Party
Date: May 8, 2012
Time: 7:00 P.M.
Cost: Free
(Pro Membership req'd)

Non-Pro Cost: $349
(Pro Membership included in fee)

 

Rub elbows with
other BPM/BA/SOA professionals attending BrainStorm Chicago in a relaxed networking
atmosphere.

Hosted by:

Advanced
Registration Required

Space is limited!

Go here to add to cart »

Or call to for more info:
(508) 475-0475 x15
From 7PM to 9PM
Registration Closed

Wednesday, May 09, 2012

Managing Processes and Decisions for Better Business Outcomes

Process improvement is about achieving better business outcomes. Technology is providing powerful capabilities that organizations are using now to quickly and continuously improve customer-facing and back-end operations. The challenge, of course, is that...
From 9AM to 12PM
Registration Closed

Birds-of-a-Feather Luncheon: Topical Peer To Peer Discussions

The Birds-of-a-Feather luncheon enables you to sit at a theme-based table to participate in a discussion with your peers on a topic of interest. Share similar concerns and issues and learn what others are doing.
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From 12PM to 1PM
Registration Closed

Process Measurement and Metrics - BrainStorm Chicago 2012 Venue

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Process Measurement and Metrics - BrainStorm Chicago 2012 Venue

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This course is available via the following methods:

Events

BrainStorm San Francisco - 06/27/2012 - 09:00
BrainStorm DC - 09/19/2012 - 09:00
BrainStorm New York - 11/07/2012 - 09:00

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June 11 & 12 - 1 to 5 PM ET (each day)
October 15 & 16 - 1 to 5 PM ET (each day)

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Instructors

Tom Dwyer
VP, Research, BrainStorm Group & Editorial Director, BPMInstitute.org
BPMInstitute.org