Decision Management and business rules allow the effective automation of decision-making combined with increased business agility. Adopting decision management and business rules technology improves customer service, enables 1:1 marketing, increases straight through processing and more effectively leverages scarce resources.
This course delivers a proven and standards-based approach to identifying, understanding and automating business decisions. With examples drawn from a variety of industries and use cases, this course emphasizes the modeling of decisions and the importance of managing both decisions and business rules over the long term. In addition the course shows how effective decision management simplifies and improves business processes, explains how business rules management systems add value and outlines multiple approaches for identifying suitable decisions. Decision management and business rules have been shown to dramatically improve business performance and this course introduces the key best practices to delivering successful decision management and business rules projects.
- Decision Management and Business Rules: Introduction.
Business rules and business rules management systems deliver agility, alignment and reduced costs when applied to the right problems. The key concepts of business rules, business rules management systems and decision management are introduced.
- The Big Picture - Decisions in Processes, Events and Systems
Decisions and Decision Services are part of an overall systems portfolio and improve business processes, event processing, and enterprise applications such as CRM, SFA and ERP.
- The Decision Management Framework
Decision Management is the business discipline that enables your organization to get the most from business rules. It builds on existing IT assets and uses business rules to deliver simpler, smarter, more agile systems and processes.
- Step 1: Decision Discovery
Scoping and managing business rules projects by identifying the decisions that can be improved and modeling decision requirements before harvesting business rules. A focus on business objectives, on organizational structure and business processes, and on gradually adding detail to manage complexity.
- Step 2: Decision Services
Developing reusable application components that deliver these decisions to operational systems using business rules technology. Key deployment concepts, the role of a business rules management system and critical components of such systems.
- Step 3: Decision Analysis
Using performance management technology and approaches to constantly monitor and continuously improve business rules and decisions.
- Getting Started and First Steps
While the end game is broad adoption of this new discipline, organizations must adopt it gradually and show an ROI at every stage.
Unique Value of Course:
This course is based on proven approaches and emerging standards used in both commercial and government scenarios. Technology-neutral and business-focused, it delivers a non-technical introduction to the effective application of business rules technology and decision management.
- Gain an understanding of fundamental tenets of decision management and the business challenges it addresses
- Learn how to build decision models, link these models to your business, capture and manage business rules
- Understand how decision models and business rules link to business performance and organizational change
- Learn standards-based notations and proven approaches for developing and managing decision models
- Walk through various case studies and exercises for modeling decisions and capturing business rules
- Deliver a set of getting started guidelines for decision management
Who Should Attend:
- Business managers and executives
- Business analysts
- Business and enterprise architects
- Program and portfolio managers
- Business strategists
- Other specialists requiring a working knowledge of decision management and business rules