Process Improvement And Redesign
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| Daniel J. Madison |
Consultant: Daniel J. Madison
Offering Duration: 60 days
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for assistance.
Offering Description:
Facilitate process mapping, process improvement, and process redesign efforts
following a 4-phase approach.
Offering Outline:
- Phase 1: Getting Started – Introduction to process redesign
and formation of process team.
- Phase 2: Process Analysis – "As Is” flow
chart, customer interviews, benchmarking and best practices.
- Phase 3: Process redesign – first cut redesign, review
and test, final design, implementation options.
- Phase 4: Continuous Improvement – Install metrics, monitor
results.
Offering Objectives:
At the end of the consulting engagement the client will have:
- A redesigned process which will be significantly improved in terms of
quality, timeliness, and customer satisfaction
- A group of employees that will have experience and knowledge in process
redesign so that they can continue these efforts in other areas of the
organization
Instructor Biography:
Daniel J. Madison is a principal in Value Creation Partners, an organizational
consulting and training firm. He focuses on helping clients increase value
through operational improvement, organizational redesign, lean six sigma
facilitation, and strategic planning. Dan regularly teaches courses on Process
Mapping, Lean Office, and Analyzing and Improving Operations through the
University of Chicago, University of Pittsburgh, University of Calgary,
and the University of Tulsa. He is the author of Process Mapping, Process
Improvement, and Process Management, which is the text for this program.
Target Audience:
A company that has taken training in Process Mapping and Improvement.
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with your BPM initiative.
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