Process Improvement And Redesign

Daniel J. Madison

Consultant: Daniel J. Madison

Offering Duration:  60 days

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Offering Description:
Facilitate process mapping, process improvement, and process redesign efforts following a 4-phase approach.

Offering Outline:

• Phase 1: Getting Started – Introduction to process redesign and formation of process team.
• Phase 2: Process Analysis – "As Is” flow chart, customer interviews, benchmarking and best practices.
• Phase 3: Process redesign – first cut redesign, review and test, final design, implementation options.
• Phase 4: Continuous Improvement – Install metrics, monitor results.

Offering Objectives:
At the end of the consulting engagement the client will have:

• A redesigned process which will be significantly improved in terms of quality, timeliness, and customer satisfaction
• A group of employees that will have experience and knowledge in process redesign so that they can continue these efforts in other areas of the organization

Instructor Biography:
Daniel J. Madison is a principal in Value Creation Partners, an organizational consulting and training firm. He focuses on helping clients increase value through operational improvement, organizational redesign, lean six sigma facilitation, and strategic planning. Dan regularly teaches courses on Process Mapping, Lean Office, and Analyzing and Improving Operations through the University of Chicago, University of Pittsburgh, University of Calgary, and the University of Tulsa. He is the author of Process Mapping, Process Improvement, and Process Management, which is the text for this program.

Target Audience:
A company that has taken training in Process Mapping and Improvement.

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