Attaining superior efficiency, high visibility and customer satisfaction across the entire supply/demand chain is essential for all organizations in today’s competitive markets. The strategic promise of SOA and BPM is to replace the current supply chain software foundation over time with a networked collection of SOA-style supply chain services orchestrated by a customizable process manager. What challenges have you encountered when trying to improve supply chain agility using a service-oriented architecture? Have you been able to overcome them? If so, how?