If you haven't registered already, don't miss your opportunity to Meet The Author Online.
Andrew Spanyi, Founder and Managing Director, Spanyi International, Inc.and author of Operational Leadership will talk about his new book and answer your questions.
Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. Confronted by current and anticipated business challenges, incremental improvements to operations, while still important, will no longer be sufficient to gain advantage. This presentation outlines the needed evolution in leadership attitudes and behaviors in key operational areas. This presentation is based on Andrew Spanyi’s book – Operational Leadership – and it builds upon concepts introduced by Dr. John Kotter, Dr. G. Rummler & Alan Brache, Dr. Tom Davenport, and Dr. Michael Hammer. It integrates and extends these key concepts on leadership and process management and applies it to the improvement of operational performance. It presents a framework for action and emphasizes the importance of viewing operations in the context of a company’s key capabilities, or end-to-end processes, where collaboration across traditional organizational boundaries is essential. It outlines an operational leadership mindset and paradigm which enables both breakthrough change and the discipline of continuous improvement in operations.
Receive a chapter excerpt from Andrew Spanyi's Operational Leadership when you register and attend.
Who can attend: Current members of BPMInstitute.org, SOAInstitute.org and BusinessArchitectureInstitute.org. Solution Providers: Only Current Community Sponsors are eligible to attend.
Date: April 15, 2011
Time: 1pm - 2pm ET/10:00am -11:00am PT
Location: Online Webcast