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Reminder: OP Virtual Group Meeting - Friday, April 15 - Meet The Author - Operational Leadership featuring Andrew Spanyi

If you haven't registered already, don't miss your opportunity to Meet The Author Online. Andrew Spanyi, Founder and Managing Director, Spanyi International, Inc.and author of Operational Leadership will talk about his new book and answer your questions. Customers are increasingly demanding higher...read more
Authored by: Carla Roddy |  Originally published on April 12 2011 | 0 total posts

Executive Sponsorship - How do you get it and what do they do?

Executive Sponsorship is so important, but organizations do it many different ways. What I find is that choosing the right sponsor, and being clear on what they do is critical. So how does your organization find sponsors at the process level and for the organization? And what critical value do...read more
most recent post
posted 6 years 26 weeks ago
One thing that is absolutely critical (and something that you can help with) is that your sponsor understand that they need to support the effort <in its entirety>. They need to understand...read more
Authored by: Shelley Sweet |  Originally published on June 4 2010 | 2 total posts

Using BPM and Balanced Scorecard to Manage the Alignment of Enterprise Process Improvement Investments to Business Strategy

Improving enterprise processes should be done in the context of an organization’s business strategy. Demonstrating the strategic contribution these improvements make to the business can be done quantitatively by combining the BPM discipline with the Balanced Scorecard methodology. Has...read more
most recent post
posted 7 years 4 weeks ago
I have not done it in a direct combination, but used a "in-between" step with Rummlers 9 Box model. Pretty much the same as Steves approach.read more
Authored by: Tom Dwyer |  Originally published on February 12 2010 | 8 total posts

What role should the Performance Architect play in an Enterprise Process Improvement project?

What should be the working relationship among the process owner, business architect, enterprise architect, performance architect and business process analyst? Has anyone used a performance architect either as an outside consultant or as a salaried employee? Is the performance architect role part of...read more
most recent post
posted 7 years 32 weeks ago
The role of the Performance Architect in an Enterprise Process Improvement initiative is to play the "bad cop," if you will, to ensure that the project delivers on the promise of the investments made...read more
Authored by: Tom Dwyer |  Originally published on February 12 2010 | 3 total posts

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