As organizations adopt BPM and gain experience, new job titles and responsibilities are invented and thrown around on a daily basis: Process Architect. Process Analyst. Business Architect. Business Integration Developer. What do these titles mean? What are the responsibilities associated with these new roles? This panel of solution providers will explore the best mix of roles and responsibilities for a successful process project team.
Are you looking for ways to streamline your core business processes while still providing tailored customer and channel support? Have you considered implementing process improvements but haven’t been able to determine how to integrate changes in a way that supports your key business objectives?
In this session, Pamela Astwood from Symetra Financial will talk about the design and implementation of the Global 360 BPM solution in the Client Services department.
Applying technology is simple and easy if the hard work is done first. This session will focus on the full time and long-term work that must occur prior to technology implementation. For the past 5 years, Bill has been the one who, whether collaborating with Booz Allen Hamilton, a local consultant, or simply members of a District organization, has done the exciting and challenging work of creating the readiness and alignment necessary for organizations to take advantage of technology.
Inside organizations that are doing various kinds of process "work"-whether improvement projects, technology enhancements or process definition and documentation—we often hear a lot of confusion and frustration because people sometimes mean different things when they use the word "process." The most common frustration happens when two people are talking at different "levels" of process—with one person perhaps talking about a big end-to-end process such as order fulfillment while the other person is talking about a single task but one with multiple steps and considerable complexity—yet both are
Every organization believes there is additional speed that can be squeezed from its core processes. Are all processes then inherently slower than they should be? If so, what slows a process down?
There are many reasons in which a process will perform slower than it could. Here are some of the key reasons I have observed over a number of years that will put the brakes on a process:
Handoffs between departments in an organization have a significant impact on process performance.
Changing a process and the relevant jobs, structure, and controls presents unique challenges, so a process redesign project will almost always encounter obstacles, barriers, and pitfalls.
Changing a process and the relevant jobs, structure, and controls presents unique challenges, so a process redesign project will almost always encounter obstacles, barriers, and pitfalls. Research conducted on reengineering projects has uncovered the barriers listed in Table 1.
Table 1: Barriers to Process Redesign
People, processes and systems are the fundamental components of which any company is composed. However, many organizations find that coordinating and managing these elements to achieve business objectives is an enormous challenge. This challenge has intensified in recent years, as information systems have grown exponentially more complex and the business climate has mandated that, to remain competitive, companies must act with greater responsiveness and agility than ever before.
Why Business Process Management and Six Sigma are needed in today’s business environment?
This talk will provide an overview of both Six Sigma and BPM to indicate where there are synergies between the two types of programs.
BPM builds the framework to create strategic alignment, measure business processes using metrics aligned to business goals, and identify performance gaps that have a major impact on the customer and on achieving desired business results.
Six Sigma can be used as the vehicle to implement the methodology, prioritize the projects, stabilize the processes and close the gaps.
Together they provide a process enabled and customer focused enterprise.
Business process management tools offer organizations the ability to significantly improve business processes, reaping improved productivity and customer service in the process. However, in many cases, the same technology that supports BPM can also be used to develop composite applications and support a service-oriented architecture. This session will explore how these technologies relate to one another, discuss developing trends and look at case studies of organizations that have implemented these advanced features.
"Analysis is the difficult part of a business improvement project". "Analysts are really smart people that are hyper intelligent" and "analysis can not be trained". Those are some of the preconceptions project teams have to fear the analysis work that needs to be done on a process improvement project.
None of these are true. First of all many people confuse analysis with all those complex statistical tools that, for example, six sigma makes you believe you should apply.