As BPM begins to expand beyond isolated projects to mainstream programs at the division or enterprise level, there is a need to engage a far greater number of business people in the...
What is Scope?
By: Art Moore, President, Clear Systems LLC
“Scope” is an “everybody knows.” And that may be the biggest problem. Consider this example: After reviewing a presentation on a major initiative (tens to hundreds of millions of dollars), one senior...
The biggest challenge with starting a process improvement initiative lies in understanding existing processes and knowing where to start. The traditional approach involves significant investment in...
Business Process Management for Small and medium size businesses is complete and effective if it keeps customer satisfaction in mind while aligning the intended customer experience with company...